Fiserv, Inc. (NASDAQ: FISV), a leading provider of technology solutions for the financial and insurance industries, announced today that Utica National Insurance of New Hartford, N.Y., a Fiserv client for nearly 20 years, is upgrading to the new Fiserv Claims Workstation. Utica National, in operation for almost 100 years, writes personal and commercial lines of business that are serviced through a countrywide network of in-house and independent adjusters.
“We wanted easier access for remote users, a simpler claims intake process and more efficient interaction with third party data. In addition, we can consolidate all of our claims management onto Claims Workstation, and the web-based platform opens the door for future claims initiatives as well,” said John Nobles, vice president-director of Claim Operations for Utica National Insurance. “This decision supports our focus on meeting the needs of and providing outstanding service to our policyholders and agent/customers.”
“Utica National Insurance is a long-time Fiserv customer that will capitalize on the full claims life-cycle function and the support for all lines of P&C business within Claims Workstation,” said Gary Sherne, president of Property & Casualty Systems Solutions for Fiserv Insurance. “Claims Workstation is an important strategic platform for our customers and for Fiserv. Together we are focused on bringing true innovation to the claims management process.”
Claims Workstation extends property and casualty insurers’ capability to improve customer service, increase operational efficiency, and contain management expense. Claims Workstation offers the benefits of an open architecture and platform independence while using the J2EE (Java 2 Enterprise Edition) platform, which enables users to make business process and logic changes in a centralized environment.
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