CDC Software, announced today the addition of Respond DataMart, Respond Analytics and Respond Report Packs to its CDC Respond complaint and feedback management suite of enterprise products.
The new applications, which complement the existing CDC Respond business intelligence toolset of Respond Intelligence and Respond Insight, are based on the Microsoft business intelligence platform, providing CDC Respond customers with high levels of accessibility, usability and the combined power of industry-leading products.
Respond DataMart is the cornerstone of the new CDC Respond business intelligence offerings. Respond Data Mart helps to automate and simplify tasks associated with the maintenance and management of a ‘data mart’, an analytical data store designed to focus on a specific business function such as complaints management. Respond DataMart also provides access to the transactional complaint and feedback data captured through CDC Respond’s established products, enabling rapid response to user queries through optimised, pre-aggregated and calculated data.
Respond Analytics is an integrated and ready-to-use set of analytical and reporting tools enabling the user to quickly and easily create intelligent dashboards and insightful reports. While some business intelligence tools demand significant levels of expertise from their users, Respond Analytics is designed to be used by anyone, helping employees to follow trends, create several types of analyses and make better, faster and more reliable business decisions.
Respond Report Packs provide sets of pre-packaged report templates based on market research into the needs of particular vertical markets.
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