First Tennessee Bank has implemented the OBS Online Messenger system with the introduction of automated file delivery services for commercial and small business customers.
The bank's Online Messenger rollout plan includes a package with simple file mapping and data integration features for small business owners eliminating the need to format files to bank specifications.
"With the new OBS Secure File Transfer Service, our customers no longer need to write cumbersome scripts to transmit a file. In addition, when another copy of a file is needed, the customer can activate the request online versus having to call into the customer support area," said Nanette Crocker, SVP, First Tennessee Bank.
According to Crocker, the file mapping feature enables the bank to expand its Positive Pay customer base since small businesses can now send simple spreadsheet formats that are systematically converted to the bank's required file layout.
"Leveraging the tools utilized by a small company enables Treasury Management services to meet the needs of the business banking market," says Joe Spatarella, OBS vice president of Sales and Marketing. "Features that enable secure file transfer with a straight-forward 'browse and attach' approach remove complexity and cost of entry barriers to service and resulting revenue growth."
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